Fraktpolicy

Shipping Policy

We strive to offer our customers a smooth and reliable shipping experience. Our shipments are handled by DHL, ensuring secure and timely deliveries.

1. Shipping Destinations

We currently ship to Sweden, Germany, Denmark, and Finland. If you require delivery to another country, please contact our customer support to discuss options.

2. Shipping Costs

Shipping costs vary depending on the destination and the weight of the package. The exact shipping cost will be calculated and displayed at checkout before you complete your order.

3. Delivery Times

Typical delivery times for orders shipped with DHL are as follows:

Sweden: 1–5 business days
Germany, Denmark, and Finland: 3–10 business days

Please note that these time frames are estimates. Delays may occur due to factors outside of our control, such as customs processing, holiday periods, or logistical disruptions.

4. Order Processing

Orders are processed on business days (Monday–Friday, excluding public holidays). We aim to dispatch all orders within 1–2 business days after the order is placed and payment is confirmed. You will receive an email confirmation with tracking information once your order has shipped.

5. Tracking

All shipments include a DHL tracking number. You can track your package using the link provided in your shipping confirmation email or directly on the DHL website. If you have any questions regarding your shipment's status, please reach out to our customer support.

6. Customs and Duties (if applicable)

Orders shipped to countries outside of your local customs territory may be subject to import duties, taxes, or other fees. These charges are levied by the destination country’s government and are the buyer’s responsibility. We recommend contacting your local customs office for more information.

7. Lost or Damaged Shipments

If your package is lost or damaged in transit, please contact us immediately. We will work with DHL to investigate and resolve the issue as quickly as possible. In the event of loss or damage, we will offer a suitable solution, such as a replacement or refund, depending on availability and circumstances.

8. Order Changes and Cancellations

If you need to update or cancel your order, please contact us as soon as possible. Once an order has been shipped, we may no longer be able to make changes or cancel it. In such cases, please follow our return policy guidelines.